Privacy Policy

Last Updated: May 1, 2026

FailedInspectionFix.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our lead matching services.

1. Information We Collect

We collect information you provide directly to us when you use our services, including:

• Contact Information: First name, email address, and phone number.
• Property Information: ZIP code of the property requiring service.
• Service Details: Type of inspection issue (radon, oil tank, asbestos, sewer), your role in the transaction (seller, buyer, realtor, property manager), and closing timeline.
• Technical Data: IP address, browser type, device type, referring URL, pages visited, and cookies.
• Marketing Data: UTM parameters and campaign source information.

2. How We Use Your Information

We use the information we collect to:

• Match you with certified, licensed mitigation specialists in your area.
• Share your contact and service information with our specialist network so they can provide quotes and schedule assessments.
• Communicate with you about your service request via phone, email, and text message.
• Improve our website, services, and user experience.
• Comply with legal obligations and enforce our terms.

3. Sharing of Information

We share your information with the following categories of third parties:

• Mitigation Specialists: We share your name, phone number, email, ZIP code, and service details with certified contractors in our network who can provide quotes for your specific issue.
• Lead Aggregation Partners: We may share your information with third-party lead networks (such as ServiceDirect, PX, and Networx) who connect consumers with service providers.
• Analytics Providers: We use Google Analytics to understand website usage. Google may collect and process data about your browsing activity.
• Legal Requirements: We may disclose information when required by law, subpoena, or to protect our rights.

4. Telephone Consumer Protection Act (TCPA) Consent

By submitting your information through our website, you provide your prior express written consent for FailedInspectionFix.com and its certified specialist network to contact you at the phone number you provided. This consent covers:

• Phone calls (including those made using an automatic telephone dialing system or prerecorded voice).
• Text messages (including SMS and MMS) regarding your mitigation service request.
• You understand that consent is not a condition of purchasing any goods or services.
• Standard message and data rates may apply.
• You may revoke your consent at any time by contacting us at the information below.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data, remember your preferences, and improve our services. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

6. Data Security

We implement commercially reasonable security measures to protect your personal information, including SSL/TLS encryption for all data transmissions. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Lead data is typically retained for 24 months after collection.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Opt out of receiving marketing communications at any time.
• Do Not Sell: California residents may request that we do not sell their personal information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. To exercise these rights, contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: privacy@failedinspectionfix.com
• Website: failedinspectionfix.com/contact